Advisory Solution Consultant

Summary

Join ServiceNow as a Specialist Solution Consultant within our Customer Workflow unit. In this role, you will leverage your technical and business consulting expertise to develop, position, and provide industry and product-specific solutions during sales cycles. You will support product sales as a technical expert, lead discovery workshops, build client relationships, guide strategic programs in top accounts, and provide product roadmap feedback. Collaboration with internal teams and staying current on market trends are key aspects of this position. This role requires significant experience in pre-sales solution consulting or sales engineering within enterprise applications, particularly focusing on customer experience and customer service.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications with an emphasis on Customer Experience / Customer Service
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Travel, as necessary

Responsibilities

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs
• Develop client partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Industry experience in Manufacturing, Technology, or Telco