Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting the sales of our Customer Workflows product. As an Advisory Solution Consultant, you will develop, position, and deliver product-specific solutions throughout sales cycles, directly impacting revenue growth. This role involves leading customer discovery workshops, delivering compelling product demonstrations, and addressing technical questions. You will collaborate with sales, product management, and the executive team, providing valuable feedback to enhance our product offerings. The position requires strong technical expertise and experience in pre-sales consulting, along with excellent presentation and communication skills. ServiceNow offers a flexible work environment and values inclusivity.

Requirements

• Experience creating customer value across Enterprise level customer organizations (Retail industry is preferred)
• 7+ years of pre-sales solution consulting or sales engineering experience
• 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery & workshops to determine customers' goals and challenges
• Deliver product demonstrations to align our solution with customer needs and value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Preferred industry experience - Transportation & Logistics, Energy & Utilities, and business professional services

Benefits

• Compensation is based on the geographic location in which the role is located and is subject to change based on work location
• Work Personas (flexible, remote, or required in office)