Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting the sales of our Customer Workflows product. As an Advisory Solution Consultant, you will develop, position, and provide product-specific solutions throughout sales cycles, directly impacting revenue growth. This role involves leading discovery workshops, delivering product demonstrations, answering technical questions, and providing product feedback. You will collaborate with sales, product management, and the executive team, sharing best practices and staying updated on competitive analysis. This position offers a competitive salary and benefits package, including health plans, 401k, and flexible time away.

Requirements

• Experience creating customer value across Enterprise level customer organizations
• 7+ years of pre-sales solution consulting or sales engineering experience
• 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery & workshops to determine customers' goals and challenges
• Deliver product demonstrations to align our solution with customer needs and value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Preferred industry experience - Transportation & Logistics, Energy & Utilities, and business professional services

Benefits

• Base pay of $140,400 - $231,600, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs