Advisory Solution Consultant

Summary

Join ServiceNow's Enterprise Solution Consulting team as a key technical contributor supporting advanced Service Management solutions. You will guide revenue generation across multiple product lines, collaborating with Sales, Product Management, partners, and executives. This hands-on role demands both broad and deep functional capability understanding and strategic thinking for comprehensive solution positioning. As an Advisory Solution Consultant, you will align customer digital transformation objectives with ServiceNow's solutions portfolio, build trusted relationships, and conduct solution demonstrations. You will also develop best practices, stay current on competitive analysis, and support marketing events. The role requires significant experience in IT Service Management and a collaborative, innovative mindset.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience in IT Service Management, Employee Service Management, and Customer Service Management
• Familiarity with the ServiceNow platform or technical expertise with cloud software or workflow solutions
• Instinctively Collaborative and relationship orientated
• A passion for new technology with an inventor’s mindset
• Ability to facilitate whiteboarding sessions with various technical and business stakeholders
• Highly collaborative. Enjoys working in a diverse team, including product management, product marketing, partners, and professional services
• Supportive of new ideas and an appreciation for diverse perspectives
• A self-starter that initiates momentum and sustains progress
• Territory management skills, including pipeline building and working with Sales counterparts to guide successful outcomes
• Hungry but humble mindset
• Travel as necessary

Responsibilities

• Acquire a deep understanding of the customer's business objectives and overarching vision and then assemble and present the solution framework that meets or exceeds customer expectations
• Evaluate customer requirements with an emphasis on workflow and information architecture
• Build trusted relationships with the customer across technical, mid-management, and C-Level
• Inspire customers to both see and pursue a broader digital horizon
• Conduct IT Service Management solution demonstrations and collaborate with solution specialists and domain experts
• Build trusted and enduring relationships with customers and partners in the business
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
• Collaborate with solution specialists, domain experts, integration partners, and global solution integrators
• Develop best practices with other Solution Consultants to enhance the quality and efficiency of the team’s capabilities
• Stay current on competitive analysis and market differentiation
• Support marketing events, including executive briefings, conferences, user groups, and trade shows

Benefits

Work Personas (flexible, remote, or required in office)