Advisory Solution Consultant

Summary

Join ServiceNow's Employee Workflows Solution Consulting team and significantly contribute to our success by supporting the Employee Workflows product suite. You will guide revenue for key solutions, working closely with Sales, Product Management, and the executive team. This hands-on technical role requires experience with large Retail & Hospitality customers and a deep understanding of the ServiceNow platform. The ideal candidate will lead discovery workshops, provide product demonstrations, and answer technical questions. You will also partner with Sales and Services, provide product feedback, and stay current on competitive analysis. This role offers opportunities for professional growth and collaboration within a dynamic team.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience
• OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
• Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
• Familiarity with common “industry standard” HRIS integrations and Retail & Hospitality specific use cases
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel throughout the United States as well as meet customers locally within Servicenow offices on a regular basis

Responsibilities

• Support product sales as a technical and domain expert of the Employee Workflows product suite to work with some of the largest Retailers and Hospitality providers in the industry
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Partner with Sales and Services to build out Business Value Assessments with Customers
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Understanding of the Generative AI space and experience demonstrating GenAI solutions
• Experience at a ServiceNow partner or have spent time as a ServiceNow product owner as a customer

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $126,375 - $208,425
• Equity (when applicable)
• Variable/incentive compensation