Advisory Solution Consultant

Summary

Join ServiceNow's Employee Workflows Solution Consulting team and significantly contribute to our success by supporting the Employee Workflows product suite. You will play a key role in driving revenue for various HR and workplace solutions. This hands-on technical consultant position requires expertise in the ServiceNow platform and strong sales cycle navigation skills. The ideal candidate will lead discovery workshops, provide product demonstrations, and answer technical questions. Collaboration with sales, product management, and other teams is crucial. This role involves strategic program guidance, feedback to product management, and participation in marketing events.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience
• OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
• Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
• Familiarity with common “industry standard” HRIS integration use cases
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel throughout the East region and work with customers in EST

Responsibilities

• Support product sales as a technical and domain expert of the Employee Workflows product suite
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

• Experience at a ServiceNow partner
• Time spent as a ServiceNow product owner