Advisory Solution Consultant - CRM

Summary

Join our dynamic team as a CRM Advisory Solution Consultant and lead the creation of a cutting-edge Best Practice Proof of Concept (POC) Program focused on ServiceNow's CRM and AI capabilities. You will collaborate with skilled professionals to design, iterate, and improve a showcase program demonstrating innovation and real-world application of advanced CRM solutions. This high-impact role demands technical expertise, strategic thinking, and a passion for mentoring and knowledge sharing. You will design and build POCs, drive innovation, collaborate across teams, and apply deep ServiceNow platform expertise. You will also leverage data and integration expertise, solve technical challenges, and share knowledge effectively. Finally, you will contribute thought leadership and influence how ServiceNow showcases CRM leadership in the market.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in enterprise architecture, solution consulting, or technical leadership roles
• Proven expertise in the ServiceNow platform , especially CRM Workflow and related applications
• Strong background in CRM architecture, integrations, and scalable solution design
• Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs
• Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.)
• Highly collaborative and comfortable working with a technical, fast-moving team
• Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment
• Strong communication and enablement skills, including technical writing, presentations, and workshops

Responsibilities

• Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities
• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology
• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions
• Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture
• Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy
• Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build
• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices
• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market

Preferred Qualifications

• Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms
• Experience working on GTM (Go-to-Market) programs or customer engagement strategies
• Thought leadership or published content in CRM, AI, or digital workflow solutions
• Experience with Agile development or rapid prototyping frameworks

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs