Advisory Solution Consultant - CRM

Summary

Join ServiceNow as a CRM Advisory Solution Consultant and lead the development of a cutting-edge Best Practice Proof of Concept (POC) Program focused on CRM and AI capabilities within the ServiceNow platform. Collaborate with skilled professionals to design, iterate, and improve a showcase program highlighting innovation and real-world application of advanced CRM solutions. This high-impact role demands technical expertise, strategic creativity, and a passion for mentoring and knowledge-sharing. You will design and build POCs, drive innovation, collaborate across teams, demonstrate technical excellence, showcase data and integration expertise, and operate with agility and problem-solving skills. Furthermore, you will be responsible for knowledge transfer and influencing ServiceNow's CRM market leadership. The position offers a competitive salary and benefits package.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in enterprise architecture, solution consulting, or technical leadership roles
• Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications
• Strong background in CRM architecture, integrations, and scalable solution design
• Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs
• Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.)
• Highly collaborative and comfortable working with a technical, fast-moving team
• Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment
• Strong communication and enablement skills, including technical writing, presentations, and workshops

Responsibilities

• Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities
• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology
• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions
• Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture
• Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy
• Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build
• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices
• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market

Preferred Qualifications

• Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms
• Experience working on GTM (Go-to-Market) programs or customer engagement strategies
• Thought leadership or published content in CRM, AI, or digital workflow solutions
• Experience with Agile development or rapid prototyping frameworks

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs