Advocate Lifecycle Manager

Summary

Join Solace, a healthcare advocacy marketplace, as an Advocate Lifecycle Manager to lead the non-clinical journey of our advocate team. You will be responsible for developing and scaling systems, tools, and processes to ensure advocates consistently provide excellent care. This role involves designing and improving onboarding programs, driving ongoing engagement and satisfaction, and partnering with clinical leadership. You will also collaborate with Product and Data teams to optimize workflows and reporting. The position requires establishing feedback frameworks and implementing off-boarding processes. This is a remote position based in the U.S. reporting to the Chief Medical Officer.

Requirements

• Bachelor's degree required; MBA, MPH, or related advanced degree preferred
• Minimum 5 years experience in a relevant operational role; prior startup experience strongly preferred
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Comfort with developing a data framework to monitor the achievement of goals and tracking of KPIs
• Proven ability to develop and implement scalable, people-centered processes and systems
• Experience collaborating with product, engineering, and clinical teams to enhance service delivery
• Strong project management and process improvement skills
• A vision for what healthcare can and should be
• Applicants must be based in the United States

Responsibilities

• Own the full operational lifecycle of Solace advocates from onboarding to off-boarding
• Design and continuously improve onboarding programs, tools, and resources to ensure advocates are well-prepared from day one
• Develop and lead systems that drive ongoing engagement, performance, and advocate satisfaction
• Partner closely with clinical leadership to ensure non-clinical operations reinforce Solace’s high standard of care
• Work with Product and Data teams to ensure workflows, tooling, and reporting are seamless, scalable, and integrated
• Establish and manage frameworks for feedback, QA, and continuous improvement across the advocate journey
• Implement structured, policy-driven off-boarding processes that support both advocate experience and organizational needs
• Help define what excellent advocate success looks like and build the infrastructure to deliver it at scale

Benefits

This is a remote position