Aftermarket Support Sales Representative

Summary

Join National Power, LLC as an Aftermarket Support Sales Representative! Reporting to the CISV Senior Director, Service, you will generate and distribute generator repair sales quotes, focusing on expanding parts and service opportunities with existing and new customers. This role demands close collaboration with the service team to ensure customer satisfaction. You will be responsible for managing customer relationships, recommending cost-effective solutions, and maintaining profit margins. The position requires proficiency in sales, customer communication, and utilizing company software. National Power offers a competitive compensation package including paid time off, comprehensive insurance benefits, and a 401(k) plan.

Requirements

• A high school diploma or GED
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications

Responsibilities

• Generate new parts and service quotes for existing and target customers
• Establish and maintain positive relationships with customers and prospects within assigned territory
• Serve as primary POC for the customer and as the go-between for any and all information relevant to parts, repair supplies, and services
• Strive to recommend solutions that improve cost-per-hour and demonstrate value
• Understand importance of and manage profit margin expectations to remain competitive in the marketplace
• Maintain a professional and positive working relationship with product support personnel to ensure customers receive an exceptional level of service
• Establish standard of excellence with customers to make National Power their go-to service provider
• Continue to develop expertise in machine parts, maintenance supplies, and service through training, research, and perpetual learning
• Demonstrate ability to understand customer's sales history and unique needs
• Keep customers informed of product support programs offered through the Generac dealership
• Address customer complaints proactively and advise management promptly of any situations beyond your scope of authority
• Develop and create reports as required, including monthly reporting on repair sales performance
• Utilize company ERP software (Dynamics 365)
• Participate in required safety program and work in a safe manner

Preferred Qualifications

• Some college
• 1-3 years sales experience

Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home