Agency Management Specialist

Summary

Join Nirvana, a rapidly growing insurtech company, as an Agency Management Specialist on our Business Development team. You will be the primary point of contact for low-touch agencies, assisting with onboarding, troubleshooting, and compliance. This role requires strong communication and problem-solving skills, collaborating with internal and external stakeholders to ensure smooth operations. You will contribute directly to the company's top-line goals by managing agency relationships and supporting growth initiatives. We offer a competitive salary, equity, and benefits including comprehensive health insurance, 401k matching, unlimited PTO, and a work-from-home friendly environment. We are a distributed team with offices in San Francisco and Columbus.

Requirements

• 2-3 years of experience in the insurance industry, preferably in the transportation segment
• Exceptional attention to detail
• Strong written and verbal communication skills with internal & external stakeholders
• Self-starter who independently seeks out opportunities to learn and succeed
• Continuous improvement mindset by consistently looking for ways to elevate how the work is done. You challenge the status quo, focusing on driving efficiency and improvements that scale with the business
• Bias-to-action - you’re not afraid to get your hands dirty and stretch yourself
• Owner mentality - take accountability for your actions and results
• Successfully able to work in high-growth, ambiguous environments

Responsibilities

• Resolve inquiries from agents, brokers, and insureds, acting as the first point of contact for low touch agencies
• Assist in onboarding new agencies, offices, and agents, ensuring seamless transitions with clear expectations
• Work with internal and external stakeholders to create and manage troubleshooting/problem resolution SOPs
• Coordinate regular Salesforce updates including agency profile details and roster changes
• Monitor compliance and assist in updating required agency/producer licensing documentation
• Triage Business Development inbox inquiries
• Support the Business Development team in managing growth initiatives. Ex: Engage producers on submission follow-up, book reviews
• Work with the Business Operations team to monitor/report out on incentive programs

Preferred Qualifications

College degree

Benefits

• Competitive salary & equity
• Medical, dental & vision insurance
• 401k with company match
• Unlimited PTO
• Work from home friendly