Panel Management And Insights Specialist

Summary

Join OGC, a boutique research and consulting agency, as a Panel Management & Insights Specialist supporting Comcast's Research Team. You will be instrumental in implementing and managing a new branded market research panel, overseeing daily operations and collaborating closely with the panel management software company and clients. This role demands strong communication, project management, and analytical skills, leveraging your expertise in market research techniques. The position is full-time and remote, operating within the EST timezone, with occasional travel to Philadelphia potentially required. You'll gain hands-on experience in market research and contribute to innovative product offerings within the telecommunications industry.

Requirements

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field
• 1-3 years experience in market research or project management
• Advanced Excel and PowerPoint skills
• Familiarity with a survey programming tool such as Qualtrics, Decipher, or Survey Monkey
• Experience / familiarity with survey design and market research methods
• Excellent communication skills and attention to detail
• Strong workflow and management skills including organization, time/project management, planning, and implementation
• Ability to prioritize and coordinate multiple projects and requests with competing deadlines
• Strong critical thinking and adaptive problem-solving skills, ability to reprioritize and/or revise strategy and implementation efficiently and effectively across projects
• Capable of working both independently on projects and collaborating with a team
• Ability to learn new technological/analytical tools and methodologies quickly
• Demonstrated experience and/or interest in survey-based market research, customer experience, data analysis (descriptive statistics) and statistical research concepts

Responsibilities

• Serve as the primary point of contact in managing panel implementation and maintenance processes from start to finish
• Propose and develop panel recruitment, retention, and engagement strategies through analysis of the available panel data and knowledge of external panel management best practices
• Master the panel and project execution platform
• Manage day-to-day communications with panel members via email, newsletters, social media etc
• Promptly respond to panel member questions, concerns and issue tickets to resolve problems
• Serve as a trusted adviser with your clients - including looking for additional survey opportunities as well as regular business reviews of accomplishments
• Stay current on market research panel industry standards, innovations and best practices
• Proven ability to manage multiple projects at varying stages simultaneously, with the ability to prioritize accordingly while maintaining superior client service

Preferred Qualifications

• Masters degree
• Experience/Familiarity with My-Take platform

Benefits

This is a full-time, remote position working EST timezone