BetterUp is hiring a
AI Content Manager, Remote - Worldwide

Summary

The job is for an AI Content Ecosystem Manager on the Digital Experiences Team at BetterUp. The role involves scaling content and digital experiences, collaborating with teams across the organization, managing data infrastructure, and using a data-driven approach to test and measure success of AI-content strategy.

Requirements

• 3-5 years of experience in operations or content-related project management roles
• Experience working with multidisciplinary creative, production, or content teams

Responsibilities

• Craft new digital content leveraging GenAI and our proprietary BetterUp knowledge base
• Create and refine processes that improve quality, velocity, and scalability of content creation and personalization efforts
• Create and maintain a content roadmap, taxonomy, and knowledge base that powers our digital experiences
• Work internally with the GenAI & Recommendations team to manage data infrastructure as well as write prompts for dynamic content generation
• Spearhead AI and non-AI audio and video content efforts
• Own and manage the migration to, and ongoing use of a new CMS– as well as with cross-functional product and engineering teams to bring the vision to life
• Drive editorial style and consistency across tone and visuals for all content and AI experiences
• Use a data-driven approach to test and measure success of our AI-content strategy
• Support internal teams such as sales, customer success, and coach ops by responding to issues related to our resource library or CMS in an effective and timely manner

Preferred Qualifications

• The ability to think and plan proactively as well as respond when unexpected challenges occur
• Strong system's thinking as well as tactical technical execution
• Strong communication - both written and verbal, organization, and problem-solving skills
• Experience using a Content Management System (CMS) or similar software, Contentful experience a plus
• Experience using Asana, Jira, Linear, or other project management tools to keep projects on track
• Ability to approach challenges proactively, with a positive, solution-oriented mindset
• Experience managing and maintaining a DAM a plus
• Experience with AI and a knowledge base a plus

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution