Senior Content Manager

Summary

Join OpenPhone as a Content Manager and become a key connector, unifying various content types including help center articles, video scripts, and marketing materials. You will play a vital role in defining content standards, ensuring brand consistency, and driving results. Collaborate closely with cross-functional teams, including Product Marketing, Support, and Sales. This role requires a strategic approach to content creation, coupled with meticulous attention to detail. You will be responsible for managing content across multiple formats and platforms, ensuring a cohesive brand experience for all users. OpenPhone offers a competitive salary, equity, and comprehensive benefits.

Requirements

• 5+ years of experience writing and managing content for SaaS or tech companies
• Excellent writing and editing skills. You’re as happy writing a doc from scratch as you are editing someone else’s work
• Experience managing content across a variety of formats and teams
• Comfortable working cross-functionally and juggling multiple priorities
• Very familiar with Notion, Zendesk, Figma, and Google Docs
• Able to give and receive thoughtful feedback on creative work
• Have written for both top-of-funnel marketing and post-signup customer activation and education

Responsibilities

• Own the strategy, execution, and quality control for a wide range of content needs, from support docs to ad scripts to sales enablement materials
• Write and edit content that’s clear, helpful, and aligned with our brand voice
• Develop playbooks, templates, and standards that support teammates and other departments in creating high quality content
• Work very closely with other Content Managers to build our monthly calendars and prioritize projects across cross-functional teams
• Collaborate with writers, designers, product marketers, sales, and video producers to bring many different kinds of content projects to publication
• Help identify gaps in our content experience and proactively take action on improvements
• Maintain consistency across content touchpoints. It doesn’t matter if a customer is reading our help docs, watching an ad on YouTube, or viewing a presentation from Sales, everything should feel like part of the same story and experience

Benefits

• The annual base salary range for this position in the US is $114,000 - $127,000 USD, and in Canada is $130,000 - $145,000 CAD, plus equity and benefits
• Extensive medical coverage
• A monthly lifestyle stipend
• A flexible PTO policy