AI Native, Client Success Manager

Summary

Join ConsumerAffairs' Reputation Management Team as a Client Success Manager and help partners achieve their goals. As the face of ConsumerAffairs, you will build strong client relationships, ensuring consistent value. You will drive client outcomes, monitor client health, and develop strategic plans. The role involves leading demos, conducting regular check-ins, and recommending process improvements. You will also resolve client needs, identify partnership expansion opportunities, and collaborate cross-functionally. Maintain accurate data and reporting to support operational excellence.

Requirements

• Proven experience as a Client Success Manager, Account Manager, or Relationship Manager
• A strong track record of meeting and exceeding retention and growth targets
• Experience tracking and analyzing KPIs like customer satisfaction and engagement
• Skilled in creating clear, professional presentations and telling data-driven stories
• Excellent communication, organization, and problem-solving skills
• A proactive mindset with a passion for helping clients succeed

Responsibilities

• Drive client outcomes by understanding their success criteria, business drivers, and long-term goals
• Build and maintain strong relationships with key client stakeholders
• Facilitate smooth onboarding for new clients to set a solid foundation for adoption
• Proactively monitor client health, identify risks, and implement strategies to mitigate churn
• Develop strategic plans tailored to clients’ unique business needs
• Analyze client data to identify insights, increase engagement, and boost product utilization
• Lead compelling demos of ConsumerAffairs features for current and prospective partners
• Conduct regular check-ins to ensure continued success and alignment
• Recommend process improvements for scalable, high-impact engagement
• Swiftly resolve ad-hoc client needs and ensure a seamless experience
• Identify opportunities to expand partnerships and grow accounts
• Collaborate cross-functionally with sales, engineering, and senior leadership
• Maintain accurate data and reporting to support operational excellence

Preferred Qualifications

SaaS or tech industry experience is a strong plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid Schedule
• Free Food & Snacks