AI Product Operations Manager

Summary

Join dLocal, a global fintech leader, as an AI Product Operations Manager and play a critical role in optimizing the AI product development lifecycle. You will design and implement streamlined product development processes, enhance our tool stack with AI features, and boost Product Manager efficiency. This role involves optimizing workflows, streamlining planning and progress tracking, improving cross-functional alignment, and developing knowledge management resources. You will also analyze performance and identify areas for improvement. dLocal offers a flexible, remote-first culture with various benefits, including remote work options, flexible schedules, learning and development opportunities, and a social budget.

Requirements

• 5+ years of dedicated experience in a Product Operations, or similar operational role within a dynamic technology or fintech environment
• Demonstrable experience in designing, implementing, and optimizing product development processes and workflows that have led to measurable gains in efficiency and productivity
• Strong expertise in configuring, customizing, and integrating various product management, project tracking, and analytics tools
• Proven ability to leverage automation and AI-enhanced tooling to streamline operations and empower users
• Exceptional organizational skills, with attention to details and the ability to manage multiple complex initiatives simultaneously
• Excellent communication, negotiation, and interpersonal skills, with a proven ability to influence and collaborate effectively with diverse technical and non-technical stakeholders across all levels of the organization
• A proactive, problem-solving mindset with a passion for continuous improvement and driving operational excellence
• Fluency in English is essential

Responsibilities

• Optimize Product Development Workflows: Design, implement, and continuously improve streamlined product development processes and methodologies, specifically adapting them to the unique requirements and ways of working of dLocal. Focus on clarity, efficiency, and scalability for product teams
• Tools Configuration & Enhancement: collaborate in the selection, configuration, and optimization of our product management, project tracking, and analytics tool stack. This includes identifying opportunities to leverage AI-enhanced features within these tools to automate routine tasks, provide richer insights, and make them more useful for Product Managers
• Streamline Planning & Progress Tracking: define, maintain, and evolve our playbook for product planning, roadmap management, and real-time progress tracking that provide clear visibility to Product Managers, engineering, and leadership, empowered by automation and AI, reducing the teams time investment without sacrificing visibility
• Boost Product Manager Efficiency: Proactively identify and resolve operational bottlenecks that hinder Product Manager productivity. This includes defining best practices for documentation, data collection, templates, and above all usage of AI Tools that simplify common PM tasks
• Continuously improve the process of Cross-Functional Alignment: Enhance communication and collaboration channels between Product Development teams, Stakeholders, leaders, and the organization in general. Ensure teams align on product goals, ways of working, and provide 360 visibility
• Knowledge Management & Enablement: Develop and maintain a centralized repository of product operations best practices, playbooks, and training materials. Ensure effective adoption of new processes and tools
• Performance Analysis & Improvement: Define and track key operational metrics related to product development cycle times, resource utilization, and process adherence. Analyze data to identify areas for continuous improvement and report on the overall health and efficiency of the product organization

Preferred Qualifications

Proficiency in Spanish or Portuguese is a strong asset due to our global presence

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!