Senior Director, Product Management - AI & Automation

Summary

Join PagerDuty as a Senior Director of Product Management, AI and Automation to lead the industry's transformation toward fully automated operations. You will own the AI and Automation portfolio, integrating it seamlessly into PagerDuty Operations Cloud. This pivotal role involves accelerating incident detection, triage, diagnosis, and remediation, enabling proactive operations. You will report to the SVP of Product Management, setting strategic direction with peers and inspiring a high-performing team. The position requires a strategic, hands-on leader who excels in vision, execution, and team leadership. You'll build trusted relationships with customers, partners, and industry analysts, representing PagerDuty as a thought leader.

Requirements

• Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
• Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
• Experience with and deep interest in building experiences powered by generative and agentic AI
• Strong technical acumen and experience leading and developing high-performing product management teams
• Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
• Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Responsibilities

• Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
• Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
• Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
• Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
• Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
• Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
• Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
• Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
• Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

Preferred Qualifications

• Experience building and delivering business results from AI/ML, observability, or incident management products
• Experience scaling product ecosystems through technical integration, commercial partnerships, and go to market programs
• MBA degree is beneficial, but not required
• Exceptional analytical, strategic thinking, and problem-solving abilities
• Excellent communication and interpersonal skills, comfortable presenting to executives, customers, and industry analysts

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs