AI Solutions Manager

Summary

Join Arize AI, a leading AI observability and evaluation platform company, as an AI Solutions Manager. Partner with innovative AI/ML teams globally, driving adoption, shaping product use cases, and ensuring customer success in leveraging AI for real-world impact. This role offers growth alongside a leading AI company and deep insights into cutting-edge AI/ML applications. You will build and deepen relationships with AI/ML users, conduct customer discovery, collaborate with technical teams, run workshops and training sessions, and manage customer accounts. The position requires strong communication, technical product demonstration, and customer relationship management skills. Arize AI offers a competitive salary and benefits package, including a comprehensive benefits package, unlimited paid time off, and generous parental leave.

Requirements

• 3+ years of experience as a Customer Success Manager in SaaS
• A self-starter mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
• A strong team player who values collaboration and collective success

Responsibilities

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run workshops and training sessions with customers during onboarding and new functionality
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively monitor product usage across your accounts to further gauge account health
• Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies
• Effectively relay customer feature requests to internal teams and advocate for customer needs
• Ensure support teams are aligned with customer requests and priorities

Preferred Qualifications

Familiarity with AI/ML workflows or GenAI technologies

Benefits

• Medical
• Dental
• Vision
• 401(k) plan
• Unlimited paid time off
• Generous parental leave plan