Customer Support Specialist

Summary

Join Sutherland Bulgaria and work remotely as a Customer Support Specialist for a leading airline. This full-time position offers flexible shifts (day, late, and night), assisting passengers primarily through chat and occasionally by phone. Responsibilities include managing flight bookings, providing information on schedules and services, and handling customer queries professionally. The role requires fluent English (B2 level or higher), excellent communication and problem-solving skills, and the ability to work independently. Sutherland provides equipment, a long-term contract, paid vacation days, health and life insurance, food vouchers, a travel allowance, and ongoing training opportunities.

Requirements

• Fluent English (B2 level or higher)
• Excellent communication and problem-solving skills
• Strong attention to detail and customer care orientation
• Ability to work remotely and independently
• Flexibility to work on day/late/night shifts
• Flexibility to work in a dynamic, multicultural environment

Responsibilities

• Assist passengers primarily via chat and occasionally via phone
• Manage flight bookings, changes, and cancellations
• Provide information on flight schedules, pricing, and services
• Handle customer queries with empathy and professionalism
• Use ticketing systems and internal tools effectively

Preferred Qualifications

Previous experience with airline reservation software is an advantage

Benefits

• Fully remote position (equipment provided)
• Long-term contract with stability
• 21 paid vacation days
• Health and life insurance
• Food vouchers & travel allowance
• Ongoing training and career growth opportunities
• Friendly, supportive team and employee recognition programs