Alert Review Analyst

Summary

Join Tide, a leading FinTech company, as an Analyst in Alert Review, Fraud in Hyderabad. You will be a key member of the Ongoing Monitoring team, responsible for detecting and preventing fraudulent activity. This role involves analyzing transactions, investigating suspicious activity, and making recommendations for process improvements. Tide offers a competitive salary and benefits package, including flexible working arrangements, health insurance, and various paid time off options. The ideal candidate will have 1-3 years of experience in a fraud-related role in financial services, strong analytical skills, and excellent communication skills. Tide is committed to fostering a diverse and inclusive workplace.

Requirements

• Willingness to work in a flexible shift pattern in a 24/7 operational environment
• 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services
• A good eye for detail and ability to identify suspicious activity
• Ability to work well as part of a team; decisive; goal-oriented; proactive
• A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude
• C1/C2 level of spoken and written English
• Exceptional communication skills, written and verbal. Ability to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required

Responsibilities

• Analyze transactions across a variety of payment types and products, looking for signs of Fraud
• Be confident in calling out potential efficiencies in our tools and processes used for transaction analysis
• Be confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation
• Manage your own case load to meet performance targets
• Consistently reach the targets for Productivity and Quality
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establish good relationships with various departments throughout Tide to ensure good operational synergy
• Participate in internal and external training programmes related to fraud detection and prevention and other subjects that may form part of the day-to-day work requirements
• Treat Tide members fairly by taking responsibility to ensure that their needs are met
• Conduct phone calls if required when gathering information from our members

Preferred Qualifications

• A keen eye for process improvements, looking how we can work leaner and more robustly
• An analytical mind and ability to digest large data sets and spot patterns and trends with ease
• A quick learner, explorer, multitasker and are happy to be in the defined shift

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Night Shift Allowance
• Flexible working - please note you will have to visit Hyderabad office 4 times a year and during high-level leadership visits. You will be notified about that at least 2 weeks in advance