Miratech is hiring a
Ambulatory Practice Coordinator, United States

Summary

The job is for an Ambulatory Coordinator II at a medical center within UMMS. The role involves scheduling, pre-authorization, and administrative activities for patients, working closely with supervisors and managers. The position requires a high school diploma or equivalent, three years of general clerical and/or administrative experience, two years in a healthcare setting, proficiency with computers and registration and scheduling software, and knowledge of health insurance plans.

Responsibilities

• Assists in patient care coordination such as scheduling of appointments for practice visits and treatment
• Schedules outpatient tests and procedures as required
• Patient registration responsibilities such as entering and verification of patient demographics and insurance information
• Creating, preparing, and coordination of outgoing referrals
• Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate
• Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information
• Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking
• Assists with office supply tracking and ordering
• Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system
• Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival
• Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II
• Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic
• Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows. Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. Any urgent issues shall be escalated appropriately
• Leads and participates in quality improvement initiatives, practice projects, and department meeting
• Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed
• Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget
• Actively assists patients with MyPortfolio engagement and education
• Create, maintain, and update provider clinical master templates in EMR. Makes recommendations to clinical management to update provider templates to improve patient access and template levelling
• Assists with denial reconciliation as requested
• Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate
• Requests service when needed for equipment
• Works with practice staff and leadership to resolve problems
• Assists practice leadership with performance management of staff
• EMR Super User
• Participates within councils and committees
• Collaborates with multiple finance departments for price estimates related to patient care