Nuvei is hiring a
Analyst I

Summary

The job is for an Analyst at Nuvei, a fintech company specializing in payment processing. The role involves identifying and processing ACH and transaction rejects, updating merchant banking information, creating reports, communicating with merchants, and fixing reject issues. Required qualifications include 1-year experience within the Credit Card processing industry, good practical knowledge of Excel and other MS Office programs, customer service experience, sound judgment, strong problem-solving and analytical skills, excellent written and verbal communication skills in English (a must), basic knowledge of French, ability to work in a fast-paced, growing environment. Nuvei offers various benefits such as Medical, Dental, Vision, LTD, Paid time off, RRSP, frequent training programs on new systems and platforms, free Virtual yoga, meditation and fitness classes, community involvement, many social activities, Group Private Medical Insurance, up to 2.5 additional days of annual leave a quarter if company hit quarterly targets, employee recognition program and possibilities for advancement in various fields.

Requirements

• Minimum 1-year experience within the Credit Card processing industry, banking experience is a plus (preferably ACH)
• Good practical knowledge of Excel and other MS Office programs
• Customer service experience
• Sound judgment, strong problem-solving and analytical skills
• Excellent written and verbal communication skills in English (a must)
• Basic knowledge of French is required, as this position involves communication with colleagues and clientele that may be located in Quebec
• Resourceful person who can take initiative
• Ability to work in a fast-paced, growing environment

Responsibilities

• Identifying rejects using back-end reporting and settlement systems (e.g. e-connections and Green screens)
• Placing merchants on hold and monitoring hold accounts
• Updating multiple Internal CRM and tracking databases when rejects are reprocessed
• Creating reports using Excel
• Communicating with merchants
• Fixing rejects and resubmitting to get funds, requiring detail-oriented and logical reasoning
• Updating bank account information
• Any other tasks as assigned

Benefits

• Medical, Dental, Vision, LTD, Paid time off, RRSP
• Frequent training programs on new systems and platforms
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields