Analytics IT Operations Engineer

Summary

Join Blue Coding as an experienced Analytics IT Operations Engineer and work remotely with a leading US client in the automotive industry. Collaborate with the Manager of Data Engineering, Advanced Analytics to provide operational services, governance, and incident management solutions for the Analytics team. Your responsibilities will include modifying data ingestion workflows, managing releases, working with cross-functional teams, and providing production support. This role requires proven experience in enterprise technical support, strong problem-solving and communication skills, and experience with various technologies including Microsoft Azure, ETL tools, and data visualization software. The position offers a salary in USD, a flexible schedule within US time zones, and a fully remote work environment.

Requirements

• Proven working experience in enterprise technical support
• Basic knowledge of systems, utilities, and scripting
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Experience with Microsoft Azure, including Azure Data Factory (ADF), Databricks, ADLS (Gen2)
• Experience with system administration and SFTP
• Experience leveraging analytics team tools such as Alteryx or other ETL tools
• Experience with data visualization software (e.g. Domo, Datorama)
• Experience with SQL programming
• Experience automating routine data tasks using various software tools (e.g., Jenkins, Nexus, SonarQube, Rundeck, Task Scheduler)

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Be part of on-call rotation
• Support QA and production releases, off-hours if needed
• Work with developers to troubleshoot issues

Benefits

• Salary in USD
• Flexible schedule (within US Time zones)
• 100% Remote