Analytics Manager

Summary

Join Sotheby's as their Customer Data Platform (CDP) Lead and lead the architecture design and technical direction for managing and utilizing customer data. You will translate business questions into detailed tracking specifications across platforms, playing a key role in their data-driven transformation. Leverage your technical expertise, business strategy acumen, and project management skills to deliver actionable business insights and unlock data value. You will drive data layer development, foster a self-serve analytics culture, and collaborate with cross-functional teams. This role requires expertise in Segment, data warehousing, and various analytics tools. Success in this position hinges on your ability to gather requirements, build models, and automate insights delivery.

Requirements

• Direct experience with implementations of Segment analytics in world class organizations
• Expert-level proficiency in Segment Libraries, Protocols, Segment HTTP API
• Degree in Data Science, Statistics, Analytics, CS, or other quantitative field preferred OR 5+ years stellar track record in data management, analytics, and reporting
• 5+ years professional experience ideally in a B2C business
• 3+ years experience as a data analyst or product analyst with Segment implementations (must have strong product and user experience sense)
• Hands-on experience in Data Warehousing for storing and analyzing collected data, including data modeling
• Strong knowledge of Snowflake platform, data modeling tools (i.e. dbt), and SQL
• Experience with modern analytic tools - like Google Analytics, Amplitude, Optimizely, Segment, Braze, Tableau, Sigma, etc
• Has excellent written and verbal communication skills. Has ability to craft a compelling story for stakeholder management and concisely present recommendations across teams and levels to solve problems and drive technical solutions
• Able to work with little supervision and meet deadlines on a consistent basis
• Highly organized with the ability to multitask in a fast paced environment

Responsibilities

• Own the strategy and operations of our data pipelines, how we use Segment, funneling data into the right places, etc
• Develop and maintain a detailed tracking plan that outlines the events, properties, and user identifiers to be tracked, ensuring consistency and clarity
• Validate the data collected by Segment against the tracking plan, identifying and resolving any discrepancies or issues
• Transforms and enriches the collected data using Segment's features (e.g., transformations, libraries) to ensure it's in a usable format for downstream tools
• Implementation & Configuration of Segment libraries and integrations across websites, mobile apps, and other platforms, configuring them to collect the necessary data and create a unified customer view
• Manages integrations between Segment and various analytics tools, marketing platforms, and other systems
• Collaborates with Product, Marketing, and Engineering teams to understand their data needs, ensure effective data tracking, and drive implementations to completion
• Develop actionable insights on customer onsite behavior that guide business decisions while prioritizing across business units and other stakeholders
• Establishes and enforces best practices for data tracking, ensuring consistency and maintainability
• Monitors the performance of the tracking implementation, identifying areas for optimization and improvement
• Gathering requirements from stakeholders, doing exploratory data analysis, building models or analytics dashboards for jointly developed KPIs, and automating deployment of actionable insights to the business