Apac Pmo Manager

Summary

Join Centric Software as a Regional PMO Manager (APAC) and contribute to the success of our leading PLM solution. This role is a 50/50 split between PMO responsibilities and Project Direction, focusing on key customer accounts and successful C8 PLM implementation. You will govern customer accounts, manage project escalations, and work with cross-functional teams. The PMO responsibilities involve leading transformation initiatives, developing tools and policies, and contributing to global PMO efforts. This position requires 10+ years of experience in project management and PMO, strong software implementation experience, and proficiency in agile methodologies. The role is primarily remote with some travel.

Requirements

• 10+ years of experience as a Project Director and/or PMO Manager in the software industry
• Track record of multiple successful large Software implementations (>$1M services budget)
• Good working knowledge of Atlassian tools (Jira & Confluence) is required

Responsibilities

• Ensure the successful delivery of a C8 PLM implementation project, through close working with the Centric Project Manager
• Manage project escalations within Centric and/or with the customer
• Attend Project Steering Committee meetings
• Working with Centric Presales and Sales team colleagues, draft and maintain service offers (SOW) inherent to projects, and ensure compliance with contractual commitments by the parties
• Manage client expectations based on Centric's obligations
• Participate in Business Requirements Gathering workshops
• Support and coach the project team during the project execution
• Participate in application design
• Ensure that C8 PLM configuration practices best practices are enforced
• Consolidate description of new product requirements and work with Centric R&D to define delivery targets
• Ensuring that your projects are delivered with all three of the metrics below met: On time delivery
• On budget delivery (client budget and Centric margin)
• High customer satisfaction (“customer referenceability”)
• Ensuring that a personal billable utilization target of 50% is met after your initial 3 months onboarding period
• Lead the execution of Centric Regional PMO Transformation initiatives Aligning with management team
• Devising strategy and roadmap
• Running weekly alignment with Project Managers
• Developing tools and policies
• Contributing to the Global PMO initiative Develop new changes (templates, policies, frameworks, etc)
• Rollout new changes, training PMs on new tools, processes, procedures etc
• Participate in the PMs Hiring process
• Participating in regular Global PMO meetings
• Monitoring and Enforcing the proper usages of PMO Best Practices
• Prepare and support regular management reports Regular reporting on contract performance (sales order consumption, timesheet reports, AOS reports)
• Partner with Finance teams on resolving queries and issues arising on Billing and Revenue topics
• Administer relevant master data and Professional Services Automation (PSA) reports and system configurations
• Support Regional Management and Regional Operations by : Monitoring Regional Revenue reports
• Monitoring Regional Billing reports
• Monitoring Billability and Utilization of the Regional team
• Monitoring Regional resource allocation / resourcing
• Monitoring FOC work (Free Of Charge) on all Regional accounts
• Provide regular financial and staffing forecast updates to the Regional Management Team
• Participate to Ad hoc day to day operation issues resolutions (billing, revenue, reconciliations,…)
• Provide regular reports to Regional and Centric Management on the topics listed above

Preferred Qualifications

• PMP (or Prince2) Certification is preferred; other certifications a plus
• Track record of successful PMO transformation Initiatives
• In depth knowledge with agile project methodologies and practices
• Experience in IT within retail, fashion, luxury, outdoor, FMCG or other industries targeted by Centric Software a plus
• Ability to learn new industries, practices and methodologies quickly
• Organized, self-motivated, proactive and structured personality. High level of detail and accuracy
• Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers
• High level of ability to work with team colleagues in a collaborative, respectful, professional environment - remotely with the use of collaboration tools such as Microsoft Teams

Benefits

• The role is primarily working from home, but some travel is expected - either to customers or to team events in the Region or globally
• Remuneration is based on seniority and experience