Business Operations Modernization Practice Leader

Summary

Join TELUS Digital Solutions as the Business Operation Modernization (BOM) Practice Leader, a pivotal role overseeing this crucial practice area and driving operational transformation for clients. Reporting to the Global VP of Digital Services, you will manage and evolve the BOM practice, crafting and executing transformation strategies. This visionary leadership role requires spearheading the development of new offerings, driving practice growth, and enhancing operational excellence. You will guide large-scale modernization projects, ensuring services remain innovative and aligned with market demands. The position involves strategic leadership, practice management, client relationship management, business development, service delivery oversight, client portfolio diversification, team leadership, innovation, and thought leadership. The location is flexible, with options for major North American offices or remote work, but frequent travel is expected.

Requirements

• 10+ years of relevant leadership and team management experience within a top-tier management consultancy or global and publicly traded enterprise with a focus on business process transformation, application development, and large-scale project management
• Leads line of business for midsize to large consultancy (ie: Office, industry, etc.)
• Leadership experience in technology consulting, project management, and executive partnerships
• Clear and tested experience in leading cross-functional teams and managing P&L responsibilities
• Proven track record of managing transformation projects in areas such as enterprise application development, integration, and cybersecurity
• Deep understanding of business modernization, process design, automation, and integration technologies
• Experience with enterprise systems, application development, and support in complex environments
• Familiarity with the latest trends in digital transformation, cybersecurity, and process automation
• Track record of being a dynamic decision-maker and having adaptiveness in a quickly changing environment
• Deep knowledge of customer experience strategies and digital transformation
• Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
• Excellent strategic thinking and problem-solving abilities, with strong business acumen
• Proven ability to develop and maintain effective relationships with clients and key stakeholders
• Strong business acumen with experience managing P&L and driving profitable growth
• Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
• A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients

Responsibilities

• Architect and guide the strategy for Business Operations Modernization practice, with a focus on scaling and enhancing our application development, business process, PMO, and integration services, aligning with market and emerging industry trends
• Define and evolve our offerings, and delivery models to stay ahead of market demands
• Lead the growth and development of the BOM services practice, cultivating an environment where engineering at scale meets efficiency, driving both team and client success
• Ensure alignment with broader digital services goals and the strategies of adjacent practice areas such as enterprise applications, QA/QE, and cloud engineering
• Build and sustain strong relationships with key clients, acting as a trusted advisor to ensure that transformation efforts deliver maximum value
• Ensure that the delivery of services consistently meets the highest standards of quality and value
• Work closely with sales and account teams to identify and secure new business opportunities that align with TELUS Digital's vision and service offerings
• Lead efforts to introduce new, innovative solutions and services that drive value for clients and differentiate TELUS Digital Solutions in the marketplace
• Ensure the successful execution of transformation projects, overseeing application development, process design, cybersecurity, and integration efforts
• Cultivate an environment that fosters innovation, collaboration, and high performance, enabling cross-functional teams to deliver end-to-end solutions that integrate with other service offerings
• Balancing the needs and strategic approaches across a varied client portfolio while maintaining a high standard of bespoke service
• Build and lead a high-performing team of professionals across multiple geographies, fostering a culture of excellence, innovation, and collaboration
• Continuously enhance service offerings by integrating new technologies, automation tools, and methodologies that align with client needs
• Represent TELUS Digital as a thought leader in the industry by contributing to discussions on modernization, automation, and process transformation

Benefits

Remote work, flexible hours