Business Operation Modernization Practice Leader

Summary

Join TELUS Digital as the Managing Director, Business Operation Modernization, leading and scaling ~3k practitioners across North America, APAC, and LATAM. Guide this critical practice towards growth and maturation, driving operational transformation for clients through service offerings in Systems Engineering & Support, PMO, Business Process Design, Integration, and Cybersecurity. Manage and evolve the BOM practice, lead commercial growth, craft and execute transformation strategies, and ensure successful delivery of enterprise-level digital transformation programs. The BOM practice modernizes systems and re-engineers processes to deliver measurable outcomes like faster operations and improved NPS. This leadership role reports to the Global VP of Digital Services and involves managing a varied client portfolio while maintaining a high standard of bespoke service. The position offers opportunities for growth and development within a great culture.

Requirements

• 10+ years of relevant leadership and team management experience within a top-tier management consultancy or global and publicly traded enterprise with a focus on business process transformation, custom application development (front-end and back-end), and large-scale project management
• Leads line of business for midsize to large consultancy (ie: Office, industry, etc.)
• Leadership experience in technology consulting, project management, and executive partnerships
• Clear and tested experience in leading cross-functional teams and managing P&L responsibilities
• Proven track record of managing transformation projects in areas such as enterprise application development, integration, and cybersecurity
• Deep understanding of business modernization, process design, automation, and integration technologies
• Experience with enterprise systems, application development, and support in complex environments
• Familiarity with the latest trends in digital transformation, cybersecurity, and process automation
• Track record of being a dynamic decision-maker and having adaptiveness in a quickly changing environment
• Deep knowledge of customer experience strategies and digital transformation
• Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
• Excellent strategic thinking and problem-solving abilities, with strong business acumen
• Proven ability to develop and maintain effective relationships with clients and key stakeholders
• Strong business acumen with experience managing P&L and driving profitable growth
• Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
• A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients

Responsibilities

• Architect and guide the strategy for Business Operations Modernization practice, with a focus on scaling and enhancing our application development, business process, PMO, and integration services, aligning with market and emerging industry trends
• Define and evolve our offerings, and delivery models to stay ahead of market demands
• Lead the growth and development of the BOM services practice, cultivating an environment where engineering at scale meets efficiency, driving both team and client success
• Ensure alignment with broader digital services goals and the strategies of adjacent practice areas such as enterprise applications, QA/QE, and cloud engineering
• Build and sustain strong relationships with key clients, acting as a trusted advisor to ensure that transformation efforts deliver maximum value
• Ensure that the delivery of services consistently meets the highest standards of quality and value
• Work closely with sales and account teams to identify and secure new business opportunities that align with TELUS Digital's vision and service offerings
• Lead efforts to introduce new, innovative solutions and services that drive value for clients and differentiate TELUS Digital Solutions in the marketplace
• Ensure the successful execution of transformation projects, overseeing application development, process design, cybersecurity, and integration efforts
• Cultivate an environment that fosters innovation, collaboration, and high performance, enabling cross-functional teams to deliver end-to-end solutions that integrate with other service offerings
• Balancing the needs and strategic approaches across a varied client portfolio while maintaining a high standard of bespoke service
• Build and lead a high-performing team of professionals across multiple geographies, fostering a culture of excellence, innovation, and collaboration
• Continuously enhance service offerings by integrating new technologies, automation tools, and methodologies that align with client needs
• Represent TELUS Digital as a thought leader in the industry by contributing to discussions on modernization, automation, and process transformation

Benefits

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Annual Performance Bonus