Account Manager

Summary

Join MUI, a fully remote company, as an Account Manager to manage existing clients and expand sales. You will develop strong customer relationships, manage the full sales cycle, and effectively communicate the value of MUI's UI components. The role requires a deep understanding of MUI's product suite and the ability to work autonomously. You will be responsible for upselling, cross-selling, and increasing total contract value. This is a key role in accelerating MUI's growth and requires a self-starter with a strong entrepreneurial mindset. Competitive compensation and benefits are offered.

Requirements

• The Account Manager will manage key customers with large accounts, and scan existing smaller accounts to upsell into them
• Essentially ensuring users are successful by explaining the benefits of the MUI products to them
• The Account Manager will guide customers from MUI Pro to MUI Premium, upselling additional features on top of the Premium offering
• The Account Manager will need to develop an understanding of MUI’s products to resonate with MUI’s customers and will manage mid-market and enterprise sales cycles with multiple engagement points
• The Account Manager will be in active communication with customers leading them into the onboarding process and working closely with customer success
• The Account Manager needs to have a track record of selling relevant tools and products to customers, with a history of success in upselling, cross-selling, increasing total contract values, and renewal rates of customers
• The Account Manager will consult and advise MUI’s customers and then report relevant information/feedback back to the MUI team regarding points such as features that clients have asked for more information regarding
• This will be the 1st Account Manager hire for MUI. Therefore, this individual needs to be a self-starter, motivated, and able to work autonomously
• MUI is in the startup phase, not all processes will be defined, the Account Manager needs to be comfortable working alone, and sometimes with activities that may extend outside of the job description
• A startup, entrepreneurial and self-motivating mindset is essential
• The Account Manager must have strong interpersonal and presentation skills and be confident in their ability to learn and achieve
• Therefore, MUI needs an Account Manager who has sold either: UI interfaces/libraries and related technologies for front-end development API and other Developer products

Responsibilities

• Develop and maintain strong relationships with key accounts, understanding their business goals and technical requirements
• Identify opportunities to expand existing accounts through upselling and cross-selling
• Manage the full sales cycle for assigned accounts, from lead qualification and product demonstrations to contract negotiation and closing
• Effectively communicate the value proposition of our UI components to technical and business stakeholders, demonstrating how our solutions address their specific needs
• Develop a deep understanding of our product suite and the underlying technologies to effectively communicate with developers and technical decision-makers
• Act as a liaison between customers and internal teams, ensuring customer satisfaction and resolving any issues promptly
• Maintain accurate sales forecasts and provide regular reports on account activity and sales performance

Preferred Qualifications

• Existing network of contacts within the developer community
• Familiarity with Open Core business models
• Experience with sales automation tools
• Participation in developer communities or events
• A passion for cutting-edge technology and UI/UX

Benefits

Competitive compensation commensurate with your experience level and location