App Operations Manager

Summary

Join QANDA, a rapidly expanding AI-powered learning app, as the Brazil App Operation Manager. You will be responsible for overseeing app operations and customer service in Brazil, providing local market insights, and collaborating with the global team. This role requires managing daily app activities, addressing user inquiries in Portuguese, conducting market research, and working with cross-functional teams. You will play a pivotal role in QANDA's success in Brazil, impacting millions of students' learning experiences. The position offers a high-growth environment, impactful role, global exposure, and career development opportunities within the EdTech industry.

Requirements

• Native-level fluency in Brazilian Portuguese (oral and written)
• Excellent command of English (oral and written) for communication with global teams
• Bachelor’s degree in communications, business, or a related field (or equivalent experience)
• 1–3 years of experience in customer service, community management, or app operation (education/tech industry preferred)
• Strong analytical skills with the ability to interpret data and make actionable recommendations
• Proficient in computer applications (e.g., Google Workspace)
• Ability to juggle multiple tasks, prioritize effectively, and thrive in a fast-paced, dynamic environment
• Passion for education and technology, with a drive to create impact in the Brazilian market

Responsibilities

• Oversee daily app-related activities, including updates, content management, and user engagement strategies
• Analyze user data and metrics to identify trends, troubleshoot issues, and propose improvements
• Coordinate with product and development teams to ensure local market considerations are integrated into the app
• Serve as the primary contact for Brazilian user inquiries (tickets, emails, reviews, and feedback)
• Address and resolve questions, complaints, and technical issues in a timely, professional manner
• Maintain positive customer relationships by delivering accurate, efficient, and friendly support
• Escalate complex issues to the Global Customer Service Lead or relevant teams when necessary
• Conduct research on local user behaviors, competitor activities, and education trends in Brazil
• Provide strategic recommendations to optimize user acquisition, retention, and overall customer satisfaction
• Collaborate with the HQ and local partners on marketing campaigns, partnerships, or events that drive user growth
• Work closely with international teams (Product, Marketing, Operations, etc.) to align on KPIs and initiatives
• Facilitate effective communication between HQ and local stakeholders, ensuring that both sides remain informed of ongoing projects and issues
• Provide feedback on local operations to continuously improve the service
• Handle any additional responsibilities in line with business needs (e.g., special projects, reporting, documentation)

Preferred Qualifications

Familiarity with Zendesk or other CRM tools

Benefits

• High-growth Environment
• Impactful Role
• Global Exposure
• Career Development