Application Administrator

Summary

Join our team as the Application Administrator and contribute to delivering quality customer service, managing system operational management of MS Dynamics 365 Finance and Operations Cloud platform, and serving as a liaison between business stakeholders and other IT teams.

Responsibilities

• Maintain, monitor, and support software systems and applications used within the organization
• Function as the primary support resource for one or more systems and/or applications with multiple concurrent users
• Configure and customize software systems and applications to meet the needs of the organization and user base
• Ensure application control, integrity, and accessibility via problem-solving, testing, and debugging
• Develop and maintain documentation for application access, usage, workflows, and procedures
• Manage day-to-day system operational management of the MS Dynamics 365 Finance and Operations Cloud platform
• Serve as the liaison between business stakeholders and other IT teams to integrate commercial solutions into the larger ERP system topology
• Serve as the primary point of contact for the entire application, including overall performance, security coordination of any APIs, license utilization & projected needs, as well as analyzing and modifying the system configuration to include testing and debugging in response to support tickets
• Maintain data architecture/DB, troubleshoot issues and debug as it relates to the MS Dynamics 365 Finance and Operations System
• Work with Data Quality Specialist to develop processes to continuously monitor data quality and integrity
• Develop, prioritize, and communicate a schedule for future database releases/enhancements
• Communicate and manage the change management (release) process
• Diagnose system software problems to troubleshoot and resolve issues in a timely fashion
• Manage the new user on-boarding process
• Participate in the delivery of ERP application upgrades and enhancements with the help of Technical Project Management, Organizational Change Management and Process Operations Excellence staff through analysis, design, configuration, testing, training, and deployment activities necessary to deliver superior quality ERP and customer data solutions
• Prioritizes and negotiates scope for release management
• Works with SMEs to ensure proper workflow and training documentation