Senior Applications Administrator

Summary

Join our enterprise applications team as a Senior Applications Administrator! You will oversee the administration, configuration, and optimization of various enterprise-level applications, working closely with cross-functional teams. This role requires expertise in application administration across finance, customer experience, and go-to-market departments, with opportunities for specialization. We offer a hybrid or remote work option within the US. You will be responsible for application management, troubleshooting, automation, security, and reporting, while also mentoring junior team members. The ideal candidate possesses extensive experience with enterprise applications and strong problem-solving and communication skills.

Requirements

• Minimum of 5 years of experience as an Applications Administrator or in a similar role
• Extensive experience with managing enterprise applications such as: Zuora, Zendesk, Qualtrics, Coupa, SAP, and Salesforce
• Proven track record of supporting, optimizing, and troubleshooting complex software
• Strong knowledge of application workflows, identity management, and administrative UIs
• Familiarity in cloud technologies, authentication protocols, and integration processes
• Excellent problem-solving abilities and critical thinking skills
• Strong communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders
• Ability to work under pressure and manage multiple priorities
• Leadership and mentoring abilities to guide junior staff and promote best practices

Responsibilities

• Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners
• Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own
• Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software
• Provide expert-level support and troubleshoot for complex application issues
• Resolve technical problems quickly, with minimal need for external support
• Help engineering teams to set up API integrations and document their connections
• Seek areas of automation with connected systems to reduce manual workflows
• Ensure applications and access keys adhere to company security policies
• Flag any concerns for compliance and liaise with the security team for system best practices
• Perform regular seat audits and deprovision users to prevent unnecessary access to applications
• Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows
• Develop and deliver regular reports on application health, historical performance, and roadmap opportunities
• Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases
• Work closely with partners and project teams to consult on the best use cases for systems and offer guidance were possible on development in the business requirements
• Provide training and mentorship to junior team members and end-users
• Work with application vendors and partners during renewal to ensure a smooth contract cycle
• Help perform software evaluations for new business needs and recommend consolidation efforts were possible
• Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack

Preferred Qualifications

Some basic understanding of scripting languages (SQL, JavaScript, HTML, Apex)

Benefits

• Incentive compensation
• Bonus
• Restricted stock units
• Benefits
• Hybrid or remote work within the US