Application Administrator

Summary

Join Deutsche Telekom IT Solutions Slovakia as an Application Administrator and contribute to maintaining excellent service for customers. You will act as the operative interface between various teams, handling tickets, fulfilling application requests, and supporting Service Delivery Management. Responsibilities include coordinating incident and change management, ensuring service asset and configuration management, and mentoring junior administrators. Success requires secondary education, IT expertise, and strong communication skills. The company offers a comprehensive benefits package focused on work-life balance, learning and development, health and wellness, and family support.

Requirements

• Have secondary education
• Have knowledge of IT/PC literacy - Expert
• Have knowledge of HW/SW overview - Advanced
• Have Core platform knowledge - Advanced
• Have ITIL knowledge - Basic
• Have Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting - Basic
• Are communicative, team player and have analytical thinking, presentation and training and mentoring
• Have experiences with Project management
• Speak English – Upper intermediate (B2)

Responsibilities

• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs
• Plans, controls and is responsible for complete application-based request fulfilment
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
• Functional steers whole service chain for small to medium applications/services
• Independently executes standard tickets to provide service according to KPIs
• Support Junior Administrators to spread knowledge level in the team and develop their skills
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfil KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Preferred Qualifications

• Have LPIC 1 Linux certification - advantage
• Speak German advantage – Upper intermediate (B2)

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits