Customer Value Transformation Associate

Summary

Join Feedzai as a Customer Value Transformation Associate and empower Customer Success Managers by streamlining their tasks and enhancing efficiency. You will support customer value initiatives, optimize internal tools and processes, and monitor customer adoption and health scores. Collaborate with CSMs and cross-functional teams to improve processes, maintain contractual obligations, and ensure alignment with customer requirements. Create and maintain documentation, provide training, and identify areas for improvement. This role requires a Bachelor's degree, 1-3 years of relevant experience, strong analytical and communication skills, and familiarity with various software platforms. The position offers the opportunity to work autonomously, take ownership, and contribute to a fast-paced, collaborative environment.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, or a related field
• 1–3 years in consulting, transformation, customer success, or analytics roles, ideally in a SaaS or technology environment
• Exposure to working with strategic enterprise clients, including experience collaborating with cross-functional teams
• Analytical mindset with the ability to interpret customer data and develop actionable insights
• Strong verbal and written communication skills; able to engage both technical and non-technical audiences
• Self-starter attitude with a proactive approach to problem-solving and continuous learning
• Ability to work Autonomously, take ownership & accountability
• Organizational skills – can prioritize, multi-task and demonstrates adaptability
• Experience with Salesforce, Zendesk, Jira, Looker Studio, or similar platforms
• Fluent in English (written and verbal)

Responsibilities

• Support Customer Value Initiatives: Partner with Customer Success Managers (CSMs) to review and enhance existing processes, identifying inefficiencies and opportunities for improvement
• Uphold customer commitment fulfillment and empower Customer Success Managers (CSMs) to proactively manage and foresee potential violations. Additionally, oversee contractual obligations to maintain a positive standing in client health assessments
• Support CSMs in their day-to-day activities to ensure alignment with customer requirements, including compliance-related processes
• Internal Tools & Process Optimization: Oversee the governance of Value Realization Plan execution by maintaining templates, enforcing standards, and ensuring tracking mechanisms are consistently applied
• Create and maintain documentation libraries, templates, playbooks, and internal guides that drive consistency and reduce CSMs’ admin load
• Support onboarding and ongoing enablement of CSMs with tool usage training, process documentation, and best practice sharing
• Value Monitoring and Insights: Monitor customer adoption, health scores, and KPIs using internal reporting tools
• Identify discrepancies between contracted and realized value; flag risks and coordinate with CSMs to drive mitigation actions

Preferred Qualifications

Familiarity with value realization methodologies, transformation frameworks, or maturity assessments is a plus