Application Consultant

Summary

The job is for an Application Consultant at Sylogist, a company that provides SaaS solutions to non-profits, governments, and education sectors. The role involves implementing and upgrading Sylogist applications, working with customers to solve their business needs, and managing trade-offs between customer expectations and project objectives.

Requirements

• A minimum of 5 years of experience in software implementations with a working knowledge of computer networks is required
• Excellent communication and time management skills complimenting your ability to assist the customer with change management
• Experience with Serenic Navigator or Microsoft Business Central is required
• In-depth knowledge of accounting, business practices, and processes required with specific knowledge/experience in fund accounting
• Must possess excellent time management and personal organization skills with efficient, disciplined work habits to ensure successful handling of multiple projects in progress simultaneously
• Must have excellent customer service skills
• Strong verbal/written communication and presentation skills and Microsoft Office skills, especially Microsoft Excel, are required
• Some travel is required, both domestically and internationally, so you should have a passport

Responsibilities

• Perform Sylogist systems configurations based on Sylogist's methodologies, best practices and an understanding of the customer’s business processes learned through requirements gathering and design and analysis
• Perform supporting activities necessary to the overall success of the project such as data conversion, report creation, end user training, user acceptance and the creation of end-user documentation
• Exhibit strong leader abilities and collaboration with project managers to develop and manage to a project charter, schedule and supporting plan
• Troubleshoot issues during implementation and upgrades, which may require escalation to our Support and/or Product Development teams
• Document functional and technical requirements for functionality that requires delivery via software customization to meet the customer’s need
• Work with Development to ensure solutions are programmed to match processes defined in the design and a quality solution is delivered to the customer
• Manage communication of priorities and risks with the implementation team
• As needed, support business development with requirements analysis, demonstrations, responses to RFP's, estimates and proposal preparation

Preferred Qualifications

A bachelor’s degree is preferred

Benefits

• A company where you can really make a meaningful impact
• A healthy work-life balance
• Benefits that cover health, wealth, and wellness
• An environment where most of our employees are remote