Application Monitoring Engineer

Summary

Join Moniepoint, a rapidly growing financial services platform in Africa, as an Application Monitoring Officer. You will be responsible for ensuring the stability and performance of our production systems. Key duties include researching and resolving system issues, tracking problems to resolution, escalating issues to relevant teams, and providing feedback to customers. The ideal candidate possesses proven experience in a technical support role, a relevant Bachelor's degree, and strong problem-solving and communication skills. Moniepoint offers a supportive culture, learning opportunities, and competitive compensation including pension, health insurance, and an annual bonus.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BSc degree in Information Technology, Computer Science or relevant field
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools
• Experience troubleshooting using stack traces and log file
• Experience interacting with APIs and troubleshooting related requests
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments

Responsibilities

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus