Application Support Analyst

Summary

Join re:Members as an Application Support Analyst and empower non-profit organizations by providing exceptional system support. You will lead troubleshooting of complex application issues, drive incident resolution, collaborate with internal teams and clients, and maintain support documentation. Success in this role requires a bachelor's degree, 5+ years of application support experience (including 2+ years of SQL), and expertise in troubleshooting complex software issues. The position offers a competitive salary ($60,000-$80,000 annually), comprehensive benefits, and a hybrid/remote-first work environment. re:Members values personal and career development, fostering a thriving culture with caring leaders.

Requirements

• Earned a bachelor’s degree in business, information systems, or related field
• Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience
• Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems
• Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues
• Strong familiarity with data modification commands, can understand and write intermediate SQL and queries
• Eligible candidates reside in one of these states: DC, VA, MI

Responsibilities

• Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency
• Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions
• Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions
• Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives
• Support projects and testing initiatives, including managing AI-related projects and validating new software features before release

Benefits

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision, Life/AD&D, and Disability Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace