Application Support and Quality Analyst

Summary

Join our team as an Application Support and Quality Analyst! This temporary position involves coordinating and managing work order submissions and deployment activities for our projects. You will use software applications, collaborate with cross-functional teams, and ensure seamless execution of disaster support tasks. Excellent communication and multitasking skills are essential. The role focuses on data entry, quality assurance, and implementing quality control measures. You will support end-users, work with stakeholders to meet client needs, and assist in developing deployment strategies. This position requires strong organizational skills and attention to detail.

Requirements

• Bachelor’s degree preferred or related work experience
• 0-2 years of experience in deployment coordination or a related role
• Strong organizational skills with the ability to manage multiple projects and priorities
• Proven experience in identifying and resolving scheduling and coordination issues
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Attention to detail and a proactive approach to problem-solving
• Excellent organizational, written, and verbal communication skills
• Excellent interpersonal skills to foster harmonious relationships
• Detail orientated

Responsibilities

• Enter new work orders and monitor progress, validating the quality of work submitted through the application
• Support end users of the application as needed, including introducing the application to new and existing users as new features and functionality are released
• Work with stakeholders to ensure submissions meet client needs and assist in modifications as needed
• Ensure adherence to timelines, quality standards, and project objectives
• Collaborate with stakeholders to ensure tasks and expectations are met
• Assist in the development of deployment strategies and processes to optimize efficiency

Preferred Qualifications

• Experience in disaster management
• Experience with the quality assurance (QA) and quality control (QC) processes
• Experience with technical support and software/ mobile applications
• Knowledge of technical installation processes and requirements
• Familiarity with Agile and Waterfall project management methodologies
• Strong analytical skills to assess risks and develop mitigation plans
• Travel for on-site work in Tallahassee, FL