Remote Systems Support Analyst

Summary

Join Kaufman Hall as a Systems Support Associate to provide user support for client-facing and internal applications, troubleshoot technical issues, and communicate effectively with colleagues.

Requirements

• BS/BA in computer science, business, or related field required
• Experience with customer support and support ticketing systems required
• Understanding of web applications and common usage patterns required
• Experience troubleshooting Microsoft Edge and Google Chrome web browsers required
• Excellent written and verbal communication skills required
• Proven critical thinking skills and ability to triage technical issues and adhere to service level agreements required
• Experience with Microsoft operating systems and Microsoft Azure required
• Experience with Microsoft SQL Server and understanding of relational databases required
• Experience with Microsoft Power BI required
• Working knowledge of networking, virtual private networks (VPN), and virtual environments required

Responsibilities

• Provide application support for multiple internally developed web-based applications, datasets, and data ETL processes
• Respond to incidents, resolve basic issues, and escalate complicated issues, in a timely manner
• Provide technical support for users across multiple internal and client project teams
• Serve as a resource for questions and issue resolution
• Actively participate in team meetings and provide written and verbal status updates

Benefits

Remote work option available