Application Support Engineer

Summary

Join Accesa's team as an Application Support Engineer and contribute to the stability and performance of critical banking operations for a leading European financial services provider. You will be part of a team of 40+ engineers, working on a large-scale project supporting approximately 86.3 million accounts and 164,000 bank workstations. Responsibilities include ensuring system stability, troubleshooting incidents, performing root cause analyses, maintaining banking applications, and collaborating with the team. The ideal candidate possesses 3+ years of experience in application support, strong Linux, Shell scripting, and Oracle database skills, and excellent communication abilities. Accesa offers a holistic benefits program encompassing physical, emotional, social wellbeing, and work-life fusion.

Requirements

• 3+ years of experience in an application support or similar technical role
• Solid experience with Linux (Redhat), Shell scripting, and Oracle databases
• Strong troubleshooting and root cause analysis skills
• Business-level English (B2+)
• Excellent communication and attention to detail
• Self-driven with a willingness to learn and adapt to new technologies

Responsibilities

• Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting
• Resolve with Precision : Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies
• Empower Financial Systems: Maintain and support key banking applications running on Linux and Oracle environments, ensuring continuous service availability
• Build Knowledge, Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise
• Collaborate in a Thriving Team: Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges
• Embrace Modern Support Tools : Leverage tools such as Graylog, SNMP, and Jira to manage incidents, track issues, and support operational excellence

Preferred Qualifications

• Familiarity with Agree21 banking software
• Experience with monitoring tools (Graylog, SNMP)
• Knowledge of Jira and general ITIL best practices
• Understanding of incident management and RCA processes

Benefits

• Holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion
• Medical benefits
• Gym support
• Personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• Flexibility to define the work-life dynamic that works for us