Application Support Engineer

Summary

Join Accesa's 24/7 Operating Control Center project team as an Application Support Engineer. You will optimize system control for central systems (z/OS) and server infrastructure (Linux, Unix, Windows). Responsibilities include enhancing application monitoring, streamlining event management, resolving complex issues, strengthening incident recovery, and implementing process improvements. The ideal candidate possesses 3+ years of experience in a similar support role, strong knowledge of operating systems (z/OS, Linux, Windows), and fluency in German (C1) and English (B2). Accesa offers a holistic benefits program encompassing physical, emotional, social wellbeing, and work-life fusion.

Requirements

• 3+ years of experience in a similar support role
• Good knowledge of operating systems, including z/OS, Linux, and Windows
• Understanding of IT platforms and data center operations
• Willingness to work in a 24/7 rotating shift schedule (day shifts and night shifts)
• Reliable, committed, and team-oriented with adaptability to changing environments
• Business fluency in German (C1) and good English skills (B2)

Responsibilities

• Optimize System Control: Your responsibility will be to ensure the smooth operation of central systems (z/OS) and subsystems, as well as the server infrastructure (Linux, Unix, Windows), monitoring and controlling them in a 24/7 shift environment to ensure high availability
• Enhance Application Monitoring: You will oversee and optimize the control of distributed applications using system management tools, ensuring that they run efficiently and without interruptions across various platforms
• Streamline Event Management: You will independently manage event processing in alignment with support processes, making sure that all incidents are tracked and resolved in an organized manner to minimize downtime
• Resolve Complex Issues: You will handle escalated fault reports from 1st level support, working to quickly restore the defined operating status and minimize downtime
• Strengthen Incident Recovery: You will lead support for incident management, ensuring quick service recovery, thorough documentation, and timely tracking to keep operations on track
• Implement Process Improvements: You will be responsible for implementing and documenting standardized changes and emergency drills, ensuring consistency and compliance in all procedures for system updates and disaster recovery

Benefits

• Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us
• We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance
• As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests