Application Support Engineer

Summary

Join Keyrock as an Application Support Engineer and ensure the smooth operation of our internal systems. You will provide L1/L2 application production support, manage incidents and requests, monitor system alerts, and collaborate with internal and external teams to resolve issues. This role requires a degree in a relevant field, 2-5 years of application support or development experience, and proficiency in various technologies. Keyrock offers a competitive salary, flexible working hours, remote work opportunities, and a diverse and inclusive work environment.

Requirements

• Degree in Computer Science or Engineering or Information Technology or similar discipline
• 2-5 years of experience in application support or application development
• 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms
• Proficient in Database queries / SQLs
• Knowledge of AWS
• Knowledge in shell scripting and basic linux commands
• Experience in building, deploying and maintaining monitoring tools (Datadog, Prometheus, etc)
• Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)
• Past job experiences in building and supporting applications
• Comfortable with analyzing logs and possess a keen eye for anomalies and inconsistencies

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1/L2 application production support to internal users
• Provide weekend support on a rotational basis and occasional public holiday support
• Manage, own and frequently follow-up incidents and requests raised to the team
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
• Assume the role of major incident manager upon major incidents
• Work closely with internal users and external vendors to investigate and resolve production system issues
• Help refine and streamline day to day operations via automations
• Help to formulate and continuously improve the team’s way of working
• Handle incident management, change management and response management
• Document knowledge articles and manage the team's knowledge base

Preferred Qualifications

Our preference is for a candidate to be in either a USA or European Time zone

Benefits

• A competitive salary package, with various benefits depending on the method of engagement (employee or freelancer)
• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence