Application Support Engineer

Summary

Join Portfolio BI, a leading global provider of data solutions for investment management, as an Application Support Engineer. Partner with clients to resolve requests using your software/application development skills. You will receive training on the financial domain and applications, leveraging technology to solve complex workflow issues. This role requires strong analytical and problem-solving abilities, proficiency in C# and SQL, and experience in SQL performance monitoring and ETL. The position offers a fully remote work environment in Serbia, along with comprehensive benefits including private medical insurance, generous vacation time, professional development opportunities, and performance bonuses.

Requirements

• A demonstrable ability to understand C# code and to write SQL queries
• Experience in SQL performance monitoring, ETL design and troubleshooting
• Proficiency in communicating in English
• Ability to multi-task and prioritize whilst remaining focused in a multi-customer financial environment
• Effective client communication through email, and occasionally in a phone conversation
• Bachelor's degree in computer science or related degree

Responsibilities

• Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers
• Develop new integrations between the platforms and third-party applications
• Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues
• Assist development and business owners with root cause analysis and solution development for recurring issues
• Performance analysis and improvement for application database processes
• Maintain customer contact on open issues – being responsive to customer follow-ups
• Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
• Multi-task and prioritize open issues
• Above all else - an in-built desire and ability to analyze and design solutions for challenging problems

Preferred Qualifications

• An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third-party reporting and position management
• Understanding of n-Tier application architecture concepts
• General understanding of various IT security concepts as they relate to production environments

Benefits

• Fully remote role, within Serbia
• Private medical insurance package, for you and your family
• 33 days of vacation days per year, including public holidays
• Permanent employment contract
• Access to training and coaching to support your professional development
• The opportunity to receive a yearly performance bonus
• Professional certifications sponsored by the company
• Collaboration with talented, enthusiastic, global teams
• Access to a comfortable office in the center of Belgrade
• Company Lunches & Socials