Data Analyst II

Summary

Join Spring Health, a leading mental healthcare provider, as a Care Support Data Analyst. Partner with the Care Support team to build and maintain reporting infrastructure, develop dashboards, and investigate operational data to uncover insights. Collaborate with stakeholders, ensuring data reportability and seamless integration. Provide training and support for data products, and work with the analytics engineering team to maintain data models. Support strategic initiatives by creating dashboards that quantify impact and guide decision-making. Shape a roadmap of high-impact analytics projects, driving strategic decisions through consistent reporting on key KPIs. This role is crucial in improving how Spring Health connects people with mental healthcare.

Requirements

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 3+ years of working experience working with data, data visualization, and dashboarding tools
• You are strong in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

Responsibilities

• Partner with the Care Support team to build, maintain, and improve reporting infrastructure that supports our call center metrics and related KPIs
• Develop dashboards and data visualizations that empower non technical users within the Clinical Operations team to understand overall trends and drill into drivers of metric movements
• Investigate messy, nuanced operational data to uncover hidden insights and translate complex changes into measurable outcomes
• Collaborate proactively with stakeholders during the introduction of new tools and workflows, participating in proofs-of-concept or testing phases to ensure data reportability and seamless integration with existing reporting structures
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency
• Support Care Support’s strategic initiatives—such as workforce automation, and AI-assisted triage—by creating dashboards that quantify impact, surface trends, and guide decision-making
• Work closely with Care Support leadership and your manager, the Senior Manager of Clinical Analytics, to shape a roadmap of high-impact analytics projects. You'll help drive strategic decisions by delivering consistent reporting on key KPIs like cost per appointment, member satisfaction, and headcount utilization
• Develop tools and analyses that enable the Care Support team to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes