Appointment Scheduler

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as a Scheduling Specialist in their client's world-class mobile pet grooming service. This role offers a competitive salary (P50,000-P70,000 monthly gross package) with a 9:00PM to 6:00AM Manila time schedule. You will handle appointment scheduling, client communication, and calendar management. The position requires 3-4 years of experience in appointment setting, customer service, or front desk/reception, preferably in the pet care industry. Enjoy work-from-home flexibility and benefits including medical, dental, and life insurance, paid leave, and a financial assistance program.

Requirements

• 3-4 years previous experience in appointment setting, customer service, or front desk/reception—preferably in the pet care or service industry
• Basic computer skills and familiarity with scheduling software or CRM tools
• Ability to multitask and manage a busy schedule
• Comfortable communicating with pet owners in a warm and professional manner

Responsibilities

• Handle incoming and outgoing calls, texts, emails, or messages to schedule grooming appointments
• Provide clients with information about our grooming services, availability, pricing, and policies
• Manage the grooming calendar and coordinate scheduling to avoid overbooking
• Confirm appointments with clients and send reminders as needed
• Maintain accurate and up-to-date customer records in our booking system
• Follow up with past clients for rebooking or feedback
• Work closely with groomers and front desk team to ensure seamless service delivery
• Upsell additional services (e.g., nail trimming, special shampoos, flea treatments) where appropriate

Preferred Qualifications

• Knowledge of pet grooming services and terminology
• Experience using grooming scheduling tools (e.g., Gingr, Pawfinity, MoeGo, etc.)

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities