Patient Care Coordinator

Summary

Join Form Health, a national telemedicine weight loss clinic, as a Patient Care Coordinator and provide comprehensive support for daily clinical operations and practice growth. You will manage a panel of patients, acting as their primary point of contact, coordinate exceptional care, schedule appointments, maintain consistent patient communication, assist with prior authorizations, provide administrative support, and contribute to special projects. This 100% remote role requires strong customer service, medical practice experience, excellent communication, and organizational skills. The ideal candidate will possess an Associate's or Bachelor's degree, CMA certification, and proficiency in various software platforms. Form Health offers competitive benefits, including health benefits, 401k, flexible work schedules, paid time off, and paid parental leave.

Requirements

• A strong customer service drive, a passion for helping patients, and with efficient work flows
• At least two years of experience in a fast-paced medical practice, with knowledge of medical practice operations and professionalism standards
• Excellent verbal and written communication skills
• Highly organized, with strong coordination, judgment, and prioritization skills. Proven ability to manage multiple tasks and time effectively
• Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems

Responsibilities

• Managing a panel of patients, where you are their primary point of contact to answer questions and troubleshoot any issues they may have
• Coordinating exceptional care for patients through supporting them with general inquiries, routing clinical questions/concerns to the clinical team, and finding resources to help answer questions about billing and coverage
• Scheduling and rescheduling new and returning patient appointments for physicians and dietitians, as well as coordinating clinician schedules/availability. Coordination of appointments requires close attention to detail, and some flexibility with work schedule can be helpful for connecting with busy patients
• Regular outgoing patient communications to ensure patients remain consistently engaged with our clinical team, which helps to optimize their success in the program
• Helping with prior authorization and other prescription-related tasks
• Providing administrative support for clinicians as required for patient care
• Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care
• Contributing to special projects as directed

Preferred Qualifications

• An Associate’s or Bachelor’s degree is preferred; candidates with a Certified Medical Assistant (CMA) certification are strongly preferred also
• Candidates motivated to pursue a career in clinical medicine are also encouraged to apply

Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k
• Flexible work schedules and paid time off
• Paid parental leave