AR Collections Associate

Summary

Join Arbour Group, a Cencora PharmaLex company, as an AR Collections Associate! This remote night shift position, following the US time zone, focuses on client contact for timely invoice payments. You will manage overdue accounts, investigate payment issues, and maintain detailed records in Salesforce. Collaboration with other departments is key to resolving complex collection issues. The ideal candidate is a high school graduate with 3+ years of relevant experience, proficient in MS Excel, Outlook, and Word, and possesses strong communication and organizational skills. Competitive salary, benefits, and the opportunity to work with a diverse international team are offered.

Requirements

• Must be a resident of the Philippines
• Able to work remotely on a night shift, following US time zone
• At least a high school graduate with 3 years of relevant work experience in an office setting, preferably in the Accounting focus
• Can communicate well in English, both verbally and in written form
• Proficient in MS Excel, Outlook and Word
• Experience working in a detail-oriented environment
• Ability to communicate effectively with people remotely
• Has organizational and time management skills, and the ability to work with minimal supervision

Responsibilities

• Account Management – Identify and track overdue accounts assigned, monitor progress throughout the collections process
• Customer Contact – Reach out to customers via phone, email to remind them of outstanding payments
• Data entry and recordkeeping – Maintaining detailed records of all collection’s activities, including contact attempts payment plans, customer interactions within Salesforce
• Dispute resolution – Investigate and resolve customer billing disputes or inquiries regarding their accounts
• Collaboration – Work with other departments like billing, sales, and legal to resolve complex collections issues

Preferred Qualifications

• Salesforce experience is preferred
• Computer training or certification in accounting preferred

Benefits

• Work in a company with a solid track record of performance
• Have a remote working arrangement, on top of a competitive salary offer and employment benefits
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally