Ar Reimbursement Coordinator

Summary

Join Rethink Behavioral Health, a leading provider of online behavioral health resources, as an A/R Reimbursement Coordinator. This role supports our billing teams by working with insurance companies to ensure timely reimbursements for therapy sessions. You will review A/R reports, file appeals, submit corrected claims, and act as a lead for communication between teams. The position requires exceptional attention to detail, critical thinking, and communication skills. Remote opportunities are available in select states. We offer a comprehensive benefits package including PTO, paid holidays, health benefits, and a 401k.

Requirements

• HS Diploma or Equivalent
• Willing to learn
• Positive attitude and loves a good challenge
• Professional phone skills
• This role requires exceptional attention to detail, critical thinking and excellent communication with internal teams and insurance companies
• Bachelor’s degree preferred/ HS Diploma or Equivalent required

Responsibilities

• Review A/R Aging Reports and follow up on rejections and denials
• File appeals to insurance and to insurance commissioner as needed
• Submit corrected claims when needed
• Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams
• Review customer account reports, requests for information from clients and track progress to ensure any flags, concerns and requests for information are being resolved in a timely manner
• Own all incoming account specific tickets in SalesForce. Work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items
• Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues and/or projects
• Work closely with the internal Compliance team on accounts identified above benchmarks or at risk
• Research specific payor billing rules as needed
• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Review & interpret payor contracts when applicable
• Stay informed about Payor and Industry Billing rules
• Measure and monitor key metrics related to work performance
• Foster a positive work environment for colleagues

Preferred Qualifications

• Previous ABA billing experience. Speech, OT and Mental Health would be a plus
• Minimum 1-year experience working in an office setting
• Minimum 1-year experience in billing both major commercial insurance companies as well as state Medicaid programs
• Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto)
• Experience using insurance company websites/portals
• Proficient using Microsoft Suite (Outlook, Excel, Word)

Benefits

• PTO and Vacation Days after a 90-day introductory period
• Paid Holidays
• Generous Health, Denial & Vision benefits package
• 401k + Matching