Area Manager
Gumro & Associates
📍Remote - United States
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Job highlights
Summary
Join USPack, a leading logistics provider, as an Area Manager overseeing $10M-$15M in revenue. You will manage Operations Managers and On-Site Coordinators to exceed customer expectations and meet financial goals. This role demands strong customer service, gross margin management, and people management skills. The position requires 7+ years of transportation experience and a high school diploma, with a Bachelor's degree preferred. USPack offers competitive benefits including 401(k), health insurance, disability/life insurance, and paid time off.
Requirements
- High School Diploma or equivalent required
- 7+ years of experience in transportation
- Ability to establish a high level of trust and credibility in the organization
- Proactive and resourceful. Ability to work effectively in a fast-paced environment
- Ability to effectively communicate verbally and in writing at all levels of the organization
- Read and interpret documents, write routine reports and correspondence, speak effectively before groups of customers or employees
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Deal with problems involving several concrete variables in standardized situations
- Ability to understand the independent contractor relationship
- Demonstrated quantitative and analytical skills
- Proficient computer skills MS Word, Excel, Outlook and database software; must be able to toggle between multiple screens
- Excellent interpersonal skills necessary for driver and customer interactions
- Ability to work from home with travel throughout assigned area as required
- Ability to work additional hours to deal with operational issues when necessary
- Must maintain a valid driver’s license and clean, functional vehicle
- Ability to lift up to 50 pounds on occasion
Responsibilities
- Provide overall management of $10M to $15M of revenue across an assigned geography
- Manage a group of Operations Managers (OM) and On-Site Coordinators to ensure transportation services are provided that exceed customers’ expectations while meeting the company’s budgeted financial goals
- Exceed customers’ expectations to ensure no loss of business
- Ensure Operations Managers meet with Client on a frequent basis to build relationship & complete visit documentation
- Meet with all customers on a quarterly basis to assess service
- Monitor company KPI’s to ensure all customer metrics are exceeded
- Monitor all customer service issues and respond immediately with a resolution and action plan
- Lead the implementation of new business as needed
- Monitor recruiting efforts within Area to ensure enough IC’s are available to service the customer
- Monitor the Courier Job Acceptance Log (CJAL) for assigned OM’s to ensure each manager has enough resources to perform the services
- Monitor IC compliance with contractual requirements, to include apparel, scanning and other service metrics
- Ensure the Gross Margin for area exceeds budgeted targets
- Review and approve all driver pay activities (Special Order Request’s (SOR), service type adjustments, manual adjustments)
- Identify margin improvement opportunities and work with Operations team members to implement
- Develop and coach direct reports training and experiential learning to become leaders in the organization
- Monitor OM’s activities to ensure subordinates work effectively
Preferred Qualifications
- Associates or Bachelor’s degree preferred
- Six Sigma Green Belt Certification preferred
- Available to work extra hours, weekends, and holidays preferred
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(K)
- Paid Sick Time
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