Area Manager

Summary

Join USPack, a leading logistics provider, as an Area Manager overseeing $10M-$15M in revenue. You will manage Operations Managers and On-Site Coordinators to exceed customer expectations and meet financial goals. This role demands strong customer service, gross margin management, and people management skills. USPack offers a comprehensive benefits package including 401(k), health insurance, disability/life insurance, and paid time off for full-time employees. Part-time employees receive 401(k) and paid sick time. The position requires 7+ years of transportation experience and a high school diploma or equivalent, with a Bachelor's degree preferred. The role involves significant travel and requires proficiency in various software applications.

Requirements

• Ability to establish a high level of trust and credibility in the organization
• Proactive and resourceful. Ability to work effectively in a fast-paced environment
• Ability to effectively communicate verbally and in writing at all levels of the organization
• Read and interpret documents, write routine reports and correspondence, speak effectively before groups of customers or employees
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Ability to understand the independent contractor relationship
• Demonstrated quantitative and analytical skills
• Proficient computer skills MS Word, Excel, Outlook and database software; must be able to toggle between multiple screens
• Excellent interpersonal skills necessary for driver and customer interactions
• Ability to work from home with travel throughout assigned area as required
• Ability to work additional hours to deal with operational issues when necessary
• Must maintain a valid driver’s license and clean, functional vehicle
• Ability to lift up to 50 pounds on occasion
• High School Diploma or equivalent required
• 7+ years of experience in transportation

Responsibilities

• Exceed customers’ expectations to ensure no loss of business
• Ensure Operations Managers meet with Client on a frequent basis to build relationship & complete visit documentation
• Meet with all customers on a quarterly basis to assess service
• Monitor company KPI’s to ensure all customer metrics are exceeded
• Monitor all customer service issues and respond immediately with a resolution and action plan
• Lead the implementation of new business as needed
• Monitor recruiting efforts within Area to ensure enough IC’s are available to service the customer
• Monitor the Courier Job Acceptance Log (CJAL) for assigned OM’s to ensure each manager has enough resources to perform the services
• Monitor IC compliance with contractual requirements, to include apparel, scanning and other service metrics
• Ensure the Gross Margin for area exceeds budgeted targets
• Review and approve all driver pay activities (Special Order Request’s (SOR), service type adjustments, manual adjustments)
• Identify margin improvement opportunities and work with Operations team members to implement
• Develop and coach direct reports training and experiential learning to become leaders in the organization
• Monitor OM’s activities to ensure subordinates work effectively

Preferred Qualifications

• Associates or Bachelor’s degree preferred
• Six Sigma Green Belt Certification preferred
• Available to work extra hours, weekends, and holidays preferred

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(K)
• Paid Sick Time