Art Director, Product Experience

Summary

Join ServiceNow's Experience Team as an Art Director in the Brand Design Studio, playing a pivotal role in shaping the visual impact of our products. You will guide art direction and strategy across digital platforms, collaborating with designers, product leaders, and marketing teams. Responsibilities include setting high design standards, establishing a unified visual and motion design system, and contributing to the design system's development. You will also mentor other designers and stay updated on industry trends. This role requires expertise in UI design, motion design, and animation, along with proficiency in digital creative software. A strong portfolio showcasing expertise in visual design, storytelling, motion design, and animation is essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• BA or BFA degree or higher in Art, Graphic Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience specializing in visual design for digital products
• Expert knowledge of digital creative software tools (Adobe Creative Suite, Figma and After Effects)

Responsibilities

• Set a high standard for craft to elevate the quality of UI product design across our products, while balancing usability and function
• Establish a more unified visual and motion design system, leading ways to elevate the overall aesthetics and functionality of our products, and in turn raising customer satisfaction
• Collaborate with designers, product managers, brand, and marketing leaders to define and implement innovative strategies that elevate our brand and product communication
• Contribute to the development and refinement of our design system, focusing on motion design elements that enhance user experience and engagement
• Mentor and guide other designers, fostering a culture of creativity, experimentation, and continuous learning within the team
• Stay abreast of the latest trends in brand, animation, motion design, and visual storytelling, integrating innovative techniques and technologies to keep our brand at the cutting edge

Preferred Qualifications

• 8+ years of experience in art direction and design in a creative agency or in-house team or relevant design experience
• Proven experience as an Art Director, Visual Designer and/or Animator in a senior role, with a strong portfolio showcasing expertise in visual design, storytelling, motion design, and animation
• In-depth knowledge of Figma and Adobe After Effects, with skills in creating dynamic animations and visual effects
• Experience with Cinema 4D is a plus
• Excellent communication and collaboration skills, with a proven ability to work effectively with cross-functional teams
• A keen eye for aesthetics and detail, with the ability to maintain consistency in brand messaging across various mediums

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs